Shopping Guide

Shopping Guide

Last updated:


Sign up as a member


Browse & enjoy shopping with us


Confirm product details & add to your shopping cart


Checkout your products


Delivery & tracking of your order


Receiving the products


Step 1:Please click [LOGIN | JOIN MYSILKWAY] in the top right corner of the page
Step 2:Click the [JOIN TODAY!] button
Step 3:Fill in your details as requested, or simply sign up with your [FACEBOOK] or [GOOGLE] account
Step 4:Click [CREATE]

It’s that simple! We will send you an e-mail to confirm your e-mail address if you have not registered with a social media account with a confirmed address. Click on the link in the e-mail to complete the registration process

To take advantage of limited time offers and to avoid delays in your checkout process, it is highly recommended to enter and verify your mobile number before checkout!


From Home Page

  • You can browse by category, clicking the categories under the MySilkway logo in the top left corner of the page
  • Or simply just click the photos/banners of products you’re interested in
  • You can also find items by using the search bar at the top of the page

From Catalogue Page

  • You can choose sub-categories to browse from. At the navigation bar at the top of the page, use the drop-down menus to select sub-categories you wish to browse
  • On the left side of the page, you can use the filters to refine the category results displayed
  • You can change the order of how product listings are displayed by using the drop down menus above them
  • Click the product you are interested in


Step 1:

Before placing your order, you’ll need to add your items to your cart

To add an item to your cart, select the quantity of the item that you’d like to order from the item’s product page

If applicable, you’ll also need to select your item’s preferred size/colour/style. For apparel and shoes, you’ll need to select the correct International/RU/US/UK/EU sizing

Step 2:Click [ADD TO CART] . After doing this, an ‘Item added’ message will be displayed
Step 3:Once you’ve finished adding item(s) to your cart and are ready to proceed to checkout, go to the top right-hand corner of the page and click the shopping cart icon. Click [VIEW CART] to review what’s in your shopping cart, or click [CHECKOUT] to proceed directly to checkout


Reviewing Your Cart

After reviewing your cart on the SHOPPING CART page, click [CHECKOUT] to proceed to payment

When reviewing your cart, make sure to review and modify if needed:

  • Quantity and preferred size/colour/style (if applicable) of the item
  • The recipient address for the order
  • The delivery option selected
  • The payable amount in US Dollar

After reviewing your cart, click [CHECKOUT] to proceed with payment


Step 1:

If you have not logged in, we recommend that you do at this point

Alternatively, you can proceed by going through guest checkout (you’ll need to have your mobile number verified). To proceed, just click [NEXT]

Step 2:Fill in the recipient address details and choose your delivery option. Click [NEXT] to proceed
Step 3:After reviewing your order details, choose your payment method and enter your billing details. Then, click [PROCEED WITH PAYMENT]

If it’s your first time placing an order with us, or if you’re placing an order without logging in to your MySilkway account, you’ll need to verify your mobile number at checkout to confirm your order

We’ll send you a verification code for you to use. Your order and payment will be automatically cancelled if you are unable to do this

Once the checkout process has been completed and your order has been confirmed, you’ll be taken to an order summary page. This lets you know that your order has been confirmed

You will also receive an email letting you know that your order has been confirmed. This confirmation email will contain the following details

  • Your order ID
  • Order summary
  • Your delivery and billing address
  • Link to your account’s [MY ORDERS] page. You can check out your order’s status at this page at any time



You can track your order by following these steps:

Step 1:Log in to your MySilkway account. In the top right corner of the page, click [MY ACCOUNT] and then click [MY ORDERS]
Step 2:Find the order(s) you wish to track under ‘Delivering Orders’ and click [TRACKING]
Step 3:A box will pop up, displaying the order’s tracking details
Happy Shopping!

If you need further help, you may visit FAQ or have a look at our Youtube channel for video tutorials or contact our Customer Service. We are happy to help.